Terms of Service

1. Scope

These terms apply to the HIVE desktop application, the cloud subscriptions (HIVE Web including customer account and workspaces) and standalone use of the desktop app. The offering is directed exclusively at businesses and self-employed professionals domiciled in Switzerland (B2B); no offering is made to consumers or to customers domiciled outside Switzerland. Deviating or supplementary terms of the Customer do not apply, even if the Provider does not expressly object to them.

2. Services

The scope of each plan (Standalone, Starter, Plus, Pro) is defined by the description on the website at the time of ordering. Cloud plans include use of the desktop app and HIVE Web with a shared workspace; Standalone comprises the desktop app without cloud services, with data remaining locally with the Customer.

Software updates are included for the duration of the contract. There is no entitlement to specific future features. Features marked as beta or preview are provided in their then-available state and may be modified or discontinued at any time.

3. Conclusion of contract and trial period

The contract for the free trial is concluded upon registration of the customer account. The trial lasts 45 days and ends automatically; no payment obligation arises automatically. A paid subscription only comes into effect through the active booking of a plan. The person registering warrants that they are authorised to conclude the contract on behalf of the Customer.

4. Prices and payment

The prices shown on the website in Swiss francs (CHF) apply. Prices are exclusive of VAT; the Provider is currently not subject to VAT. Should the Provider become subject to VAT, it is entitled to charge and invoice the statutory VAT in addition to the prices shown; this does not constitute a price increase within the meaning of section 14 and requires no prior notice.

Payments are processed by the payment provider Stripe. Subscriptions are invoiced monthly or annually in advance; the annual subscription equals ten monthly instalments. If a payment fails, the Customer is informed by email. If payment remains outstanding after a reminder with a reasonable grace period, the Provider may suspend access to the cloud services until the outstanding amounts are settled; the payment obligation for the current period remains in force.

5. Term and termination

Monthly subscriptions may be cancelled at any time effective at the end of the current billing period, annual subscriptions effective at the end of the current term. Cancellation is made in the customer account (billing portal). Without cancellation, the subscription renews for the chosen period.

Periods already paid are not refunded pro rata, to the extent permitted by law.

The right of both parties to terminate without notice for good cause remains reserved. Good cause exists for the Provider in particular if the Customer uses the software unlawfully or abusively, seriously breaches these terms, or remains in default with due payments despite a reminder.

6. Storage and usage limits

Cloud plans include storage capacity for files and receipts as described in the plan. The Customer is notified by email at high usage; once capacity is exceeded, no further file uploads are possible while all other use remains unaffected. An upgrade to a larger plan is possible at any time.

7. Customer obligations

• Keep access credentials confidential and protect them from third-party access.
• Use the software only within applicable law and for the Customer’s own business purposes.
• Create regular backups when using the software locally (in particular Standalone); the app provides backup features for this purpose.

8. Availability and maintenance

The Provider strives for high availability of the cloud services but does not guarantee any specific availability (no service level agreement). Maintenance work and temporary interruptions are possible and will be announced in advance where feasible.

The Provider is not responsible for service disruptions caused by force majeure or other events beyond its control — such as outages of network, hosting or payment providers, official orders, or cyberattacks occurring despite reasonable protective measures.

9. Support

Support is provided by email to info@inatsolutions.com. Enquiries are answered within a reasonable time where possible; there is no entitlement to specific response times.

10. Data and privacy

The processing of personal data is governed by the privacy policy. Cloud data is stored on servers of Hetzner Online GmbH (data centres in Finland and Germany). The Customer’s data remains the Customer’s property; export functions are available during the term of the contract.

Where the Provider processes personal data on behalf of the Customer, it does so exclusively for the performance of the contract and in accordance with the Swiss Data Protection Act (FADP). The Provider uses carefully selected service providers as sub-processors for this purpose, namely Hetzner Online GmbH (hosting) and Stripe (payment processing).

11. End of contract and data deletion

After the end of the contract or expiry of the trial, the workspace remains available for 60 days for the purpose of data export; thereafter the workspace data is permanently deleted. Statutory retention obligations of the Provider remain reserved.

12. Warranty and liability

The software is provided as described on the website. Uninterrupted, error-free availability is not warranted; reported defects will be remedied within a reasonable time where possible.

Liability for slight negligence is excluded to the extent permitted by law. In all other respects, the Provider’s liability per event of damage is limited to the fees paid by the Customer in the twelve months preceding the event. To the extent permitted by law, liability is excluded for indirect damage, lost profit and data loss that could have been avoided by reasonable backups. Mandatory statutory liability remains unaffected.

13. Intellectual property

All rights in the software remain with the Provider. The Customer receives a non-exclusive, non-transferable right to use the software for its own business purposes for the duration of the contract (for Standalone: for the duration of the licence). Decompilation and reverse engineering are prohibited to the extent permitted by law.

14. Changes to these terms and to the services

The Provider may amend these terms, the prices and the scope of services with effect for the future. Adjustments to the scope of services are made for valid reasons, in particular technical development, changes in the security or legal environment, or changes at third-party providers.

Material changes will be announced to the Customer by email at least 30 days before they take effect; price increases and reductions of the scope of services are always deemed material. Price increases take effect no earlier than the beginning of the Customer’s next billing period. The Customer may terminate effective on the date the changes take effect; if the Customer does not terminate, the changes are deemed approved.

15. Final provisions

Swiss law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Solothurn, Switzerland; mandatory statutory places of jurisdiction remain reserved.

The Provider may transfer the contract with all rights and obligations to a legal successor; the Customer will be informed thereof. The Customer may transfer rights and obligations under the contract only with the Provider’s prior consent.

Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected. The German version of these terms is authoritative; translations are provided for convenience only.