Where is my data stored?
In local mode under %LOCALAPPDATA%\INAT Solutions\. In cloud mode on our secured server with local copy.
How do I create a backup?
Press Ctrl+B or open Settings, then System and Data Backup. We recommend weekly backups.
Where can I find the guided first path again?
In the Solo business or Small team start profile, the dashboard shows a First steps card. From there you can jump directly to customer, first invoice, payment, and backup; you can also restart the tour via Help & Support.
The QR invoice shows no code?
Check the QR Payment Data under Settings, Invoices. IBAN and QR-IBAN must be correctly stored.
How do I change VAT rates?
Under Settings, Company you will find the VAT configuration with all rates.
How do I import existing customer data?
You can import customer data directly in the Customers area via Import Customers. The wizard accepts CSV, Excel (.xlsx) and vCard/VCF files, blocks files above 10 MB, 10,000 data rows, or more than 5 Excel worksheets, and guides you through preview and field mapping.
Where do I find log files in case of problems?
Under %LOCALAPPDATA%\INAT Solutions\logs\ all activities are logged.
How do I use the online manual and website forms most effectively?
Open https://inatsolutions.com/docs and use the chapter search to filter topics immediately. On chapter pages, the overview and the previous/next chapter navigation help you move through the manual. For offline access, the overview page provides full PDF downloads in German, English, and French.
The website is fully keyboard accessible: use Tab and Shift+Tab to move between links and form fields, and Enter to trigger links and buttons. Form fields are labeled, required fields are clearly marked, and status messages appear immediately after submission.
What happens if the application crashes unexpectedly?
If an unexpected error occurs, the Crash Report dialog appears automatically. You can choose whether to send anonymised error data to INAT Solutions to help improve the software. The data does not contain any personal or business information. Local crash logs can be found under %LOCALAPPDATA%\INAT Solutions\crash_logs\.